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An effective EAP helps employers realize and value the fact that people are an organization's most valuable resource. Therefore, when employees are experiencing personal difficulties, it can often effect their job performance, other employees, and the organization.

The Quantum EAP provides assistance for a wide variety of personal concerns. Our service strives to help employees define problems and recommends problem-solving resources. Services are available in the following areas: emotional, legal, alcohol/drugs, stress, family, elder care, financial, job related, marital, medical, workplace trauma or other work-related issues.

Absolutely not!!! The Quantum EAP provides resources and references for a broad range of life issues.

When you meet with your EAP counselor, he/she will evaluate the nature and depth of your problem and work with you to develop a plan of action. An initial assessment of your situation may resolve the problem or you may be referred to an outside resource. When additional counseling is recommended, we will work with your insurance company to assure you the best quality service and most appropriate referral. In every situation, the EAP counselor will follow through to ensure that you are satisfied with the results.

Our services are accessed by simply calling the toll free number 877-747-1200 and discuss your needs with a Quantum Intake Coordinator. Based on your needs and interests a local Counselor will be contacted and an appointment will be coordinated. In most cases, arrangements can be made to see you within 72 hours. Services are available to all employees and their immediate family members.

Just call 1-877-747-1200 and speak to one of our qualified EAP staffmembers. Give them your location, medical insurance information and the type of service you are looking for. QHS will do the rest to insure you get the information and help you need.

Your visit with the EAP provider will be confidential. No information about your contact with EAP will be given to anyone, including your supervisor, without your consent. Only in an immediate emergency situation, there may be a need to disclose limited information so that proper resources can assist the employee. In this instance only information essential to the emergency would be released.

Our services are accessed by simply calling the toll free number 877-747-1200 and discuss your needs with a Quantum Intake Coordinator. Based on your needs and interests a Counselor that is located in your area will then see you. In most cases, arrangements can be made to see you within 72 hours. Services are available to all employees and their immediate family members.

The support of an Employee Assistance Program represents a commitment by your employer to improve the well-being of its employees through a program providing help in dealing with work and personal difficulties. The quality of the worklife is a primary concern addressed by this employee benefit.

Each employer organization has a choice of the following EAP models: phone only, three session, five session and six sessions per year.

There is NO fee for use of this program by you the employee; your employer pays for the program, as an added benefit.

If it is recommended that you continue counseling after your covered sessions, you have several options: 1) you may continue with your current EAP counselor if they are in your health care insurance plan; 2) you may be referred by your EAP counselor to a counselor in your community under your health care coverage; or 3) you can contact your health care provider for a referral.

Yes, everything that you discuss with EAP is strictly confidential starting with your initial phone call to our office. Counseling often involves disclosing sensitive personal information. This information is protected by state laws and by professional ethics. Therefore, no acknowledgement of your status as a client or information about your counseling will be released to anyone unless you have signed a release of information. For example ...

• Abuse of Children: Counselors who know or have reasonable suspicion that a child under the age of 18 is being abused or neglected are legally mandated to report this situation to the appropriate state agency.

• Imminent harm to self: If a counselor believes you are in danger of physically harming yourself and are unwilling or unable to follow treatment recommendations, they may contact a family member or another person who may be able to protect you. The counselor may seek your involuntary admission to a hospital if deemed necessary.

• Imminent harm to others: If a counselor has reason to believe that ...
  A. you are actually threatening physical violence against another person or ...
  B. if you have a history of physically violent behavior and that you are a real threat to the safety of another person, they may be required to take some action to insure that the other person is protected. Such action may include contacting the police, notifying the other person and/or seeking involuntary hospitalization.

The situations described above are extremely rare. However, if they should occur, it is the EAP's policy to discuss with you any action that is being considered. You should be aware that the EAP is not legally obligated to inform you or seek your permission, especially if such a discussion would prevent securing your safety or the safety of others. If disclosure of confidential information becomes necessary, only the information necessary to protect you, and/or another person will be released.

We will do everything we can to provide crisis management if there is a crisis or emergency situation. Assistance is available by phone 24 hours a day.

Employee Assistance Programs are designed to assist employers and employees with "tools" to identify and resolve problems associated with performance impairment due to personal concerns, including health, marital, family, financial, or drug and alcohol abuse. All of these issues may adversely affect performance, attendance, benefit utilization, and overall productivity of an employee.

It is a well known fact that personal problems can have a serious impact at work. Employees who are faced with personal concerns, such as marital or family problems, financial crisis, or drug and alcohol abuse are often unable to "leave the problems at home." These problems often surface at work in the form of lack of focus, performance deficits, poor attendance, and others. An Employee Assistance Program can provide a confidential, professional way for employees to seek help and manage their problems; thereby minimizing and preventing work interference.

Around-the-clock access to EAP counselors via a toll-free helpline. Assessment and counseling by licensed mental health professionals to resolve these problems in the short term or plan longer-term solutions. Referrals to the appropriate sources of help or treatment through a network of selected, pre-screened providers. Follow-up and monitoring in person, by phone, and by mail. Information and education to encourage use of the program and to promote mental health and wellness. Management consultation assists supervisors to identify and refer troubled employees.

By calling the Quantum toll-free number and our intake coordinators will provide an overview of services and the options available to you.

Reports are provided with information which reflect usage in each organization, without revealing the name or identity of employees who use the service. This feature facilitates employees' confidentiality.

The program is designed to charge for services on a per-employee-per-month basis (flat fee). Rates for EAP services range widely between choice of program, and enhanced services associated with the scope of the program.

Call Anthony Riccio, Senior Vice President at (973) 252-7899 extension 221 for information.